Terms of service

Welcome to ALR Virtual Services. By accessing our website, purchasing services, or entering into an agreement with ALR Virtual Services (“ALR,” “we,” “our,” or “us”), you agree to the following Terms of Service. Please read them carefully.

Services

ALR Virtual Services provides virtual, strategic, and operational support services including but not limited to marketing, advertising management, social media management, inventory input, website updates, email marketing, customer support, sourcing, and administrative services.

All services are provided based on the scope outlined in your signed agreement, proposal, or invoice. Any work requested outside of the agreed scope may require additional fees and written approval before execution.

Client Responsibilities

To ensure successful delivery of services, clients agree to:

  • Provide timely access to required platforms, accounts, and information

  • Respond to requests, approvals, and communications within a reasonable timeframe

  • Supply accurate and truthful business information

Delays caused by missing access, approvals, or information may impact timelines and do not qualify for refunds, credits, or fee reductions.

Payments & Fees

  • All fees are due as outlined in your agreement or invoice.

  • Payments are non-refundable once processed.

  • Late or failed payments may result in paused services until payment is received.

  • ALR reserves the right to charge all remaining fees due under an active contract, as outlined in the Cancellation of Contract Policy.

No Guarantee of Results

While ALR Virtual Services applies industry expertise, strategy, and best practices, we do not guarantee specific outcomes, including but not limited to revenue, ad performance, follower growth, or sales volume. Results may vary based on market conditions, budget, industry trends, and client participation.

Intellectual Property

All materials created by ALR Virtual Services remain the intellectual property of ALR until full payment is received. Upon payment, clients are granted a non-transferable license to use deliverables for their business purposes only.

Clients may not resell, duplicate, or distribute ALR-created materials for commercial use without written permission.

Confidentiality

Both parties agree to keep all confidential business information, login credentials, data, and proprietary strategies private and secure. ALR will not share client information with third parties unless required by law or granted written consent.

Limitation of Liability

ALR Virtual Services shall not be held liable for indirect, incidental, or consequential damages, including but not limited to lost revenue, lost data, platform outages, account restrictions, or third-party service failures.

Clients agree that ALR’s liability, if any, shall not exceed the total amount paid for services during the previous 30 days.

Third-Party Platforms

ALR Virtual Services is not responsible for changes, outages, suspensions, or policy updates made by third-party platforms including but not limited to Meta, Google, Shopify, Klaviyo, Instagram, or Facebook. Clients are responsible for compliance with all platform policies.

Termination by ALR

ALR Virtual Services reserves the right to terminate services at any time for reasons including but not limited to non-payment, breach of agreement, abusive behavior, or lack of communication. In such cases, outstanding fees remain due and payable.

Modifications to Terms

ALR Virtual Services may update or modify these Terms of Service at any time. Continued use of services constitutes acceptance of any updated terms.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the state in which ALR Virtual Services is registered.

Contact

For questions regarding these Terms of Service, please contact us directly.